Privacy Policy

Information we collect

When you make a reservation, send an inquiry, or subscribe to updates, we collect only the details needed to serve you: your name, email address, phone number, booking dates, room or package selection, number of guests, and any message or payment proof you choose to upload.

We may also collect standard technical data (such as pages viewed and general device information) to understand how the website is used and to improve it.

How we use your information

Your information is used strictly to confirm and manage your reservation, respond to your inquiries, send you your booking slip and reservation updates, process your payment, and provide customer support. We do not sell your personal information to anyone.

Payments

Payments are made via GCash and bank transfer and are confirmed by our team using the payment proof you upload. Payment proof files are stored privately and are only accessible to the resort team.

Cookies & analytics

We use cookies and similar browser storage to remember preferences (such as dismissing the promo bar) and to measure website performance. You can disable cookies in your browser settings, though some features may not work as intended.

Data retention & security

We keep reservation records for as long as needed to provide our services and meet legal or accounting requirements. Access to your information is limited to the resort team, and we apply reasonable safeguards to protect it against unauthorized access.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. We will respond promptly and in line with applicable Philippine data privacy law.